退款政策
商品がお手元に届きましたら、すぐに内容をご確認ください。
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ご注文ボタン押した後の内容変更やキャンセルをご希望の場合はCONTACTページよりお問い合わせください。尚、ご注文後は順次出荷処理に入らせていただきますため、処理状況によっては承ることができない場合がございます。 |
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商品到着後7日以内であれば返品を承ります。 色やサイズ選択の誤りなど、お客様都合による商品の交換は承っておりません。一旦商品をご返品いただき、改めてご注文ください。 |
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・到着から7日を超えた商品 ・使用済み、洗濯済みの商品 ・お客様のもとでキズ・汚れ・破損が生じた商品 |
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ご注文された商品と異なる商品が届いた場合は、弊社までお電話またはメールでご連絡ください。 正しい商品と交換させていただきます。 |
【Refund Policy】
Please inspect your order upon arrival.
Order Cancellations
If you wish to change or cancel your order after placing it, please contact us via the CONTACT page. Please note that orders are processed for shipment promptly, and we may not be able to accommodate cancellation requests depending on the status of your order.
(When contacting us, please include your name, order number, and the email address used at the time of purchase.)
Damaged or Defective Items
If your item arrives damaged or defective, we will arrange an exchange within 14 days of delivery.
Returns Due to Customer Preference
We accept returns within 14 days of delivery.
Please note that we do not accept exchanges due to customer error (e.g., incorrect color or size selection). In such cases, please return the item and place a new order.
While we strive to display product photos as accurately as possible, colors may appear differently depending on your screen settings. In such cases, the return will be treated as a customer-initiated return.
Return shipping costs and any bank transfer fees for refunds are the responsibility of the customer. Original shipping fees and transfer fees are non-refundable. If a return causes your order total to fall below the free shipping threshold, the shipping cost will be deducted from your refund.
Non-Returnable Items
- Sale or discounted items
- Items returned more than 14 days after delivery
- Used or washed items
- Items damaged, soiled, or broken after delivery
Incorrect Items
If you receive an item different from what you ordered, please contact us by phone or email. We will arrange to send you the correct item.