Refund Policy

Please check the delivered items as soon as they arrive.

If you wish to return or exchange an item, please contact us by phone or email within 7 days of receiving the product.

*Returns or exchanges without prior notification will not be accepted.

Phone number ▶︎ 0467-55-9873
Hours ▶︎ 9:30 AM to 5:30 PM (excluding Saturdays, Sundays, and public holidays)
Email address ▶︎mailto:info@dip-lab.co.jp

Order Cancellation	If you wish to change or cancel your order after clicking the order button, please contact us at the address below. Once an order is placed, we immediately begin shipping processing, so we may not be able to accommodate changes depending on the processing status. Contact Information: mailto:info@dip-lab.co.jp (When inquiring, please include your name, order number, and email address used for the order.)
Defective or faulty products	If a product has defects such as damage or stains, we will accept exchanges within 7 days of product arrival.
Returns due to customer convenience (e.g., difference in image)	Returns are accepted within 7 days of product arrival. We do not accept exchanges for products due to customer convenience, such as incorrect color or size selection. Please return the product and place a new order. While product photos are intended to be as close to the actual item as possible, how they appear may vary depending on the customer's screen environment. In such cases, as it is not a defective product, it will be considered a return due to customer convenience. The shipping fee for returning the product and the transfer fee for refunds will be borne by the customer. Shipping fees and transfer fees incurred at the time of order are not eligible for refund. If the product return causes the total order value to fall below the free shipping threshold, the shipping fee amount will be deducted from the refund amount.
Non-returnable/non-exchangeable items	・Sale/discounted items ・Items beyond 7 days after arrival ・Used or washed items ・Items damaged, stained, or broken by the customer
Incorrect Product Delivery	If you receive a product different from what you ordered, please contact us by phone or email. We will exchange it for the correct product.